What is your online order lead time?
We do not guarantee shipping times or delivery dates. Orders are fulfilled in the order they are received. If you have a special request, please call 775-237-2318, and we will do our best to accommodate.
What is your large-scale order lead time?
For large-scale, custom orders, our lead time depends on the size of your project, product availability, and degree of customization. We have completed expedited orders of 100+ gifts in a week, but we work on a first-come, first-serve basis, so contact us for a direct quote.
What is your return policy?
Since each gift is custom-made to order, we do not offer returns.
Do you have an order minimum?
We don't have any order minimums. You can order as few or as many gifts as you want in our online store, in-person at our shop, or via email/phone.
In general, fully custom orders for weddings, corporate gifting and other events are 20+ gifts, though we can customize smaller orders, too.
Read more about custom options for Weddings, Corporate Gifting, and Events & Milestones.
What are your delivery options?
We have 3 delivery options:
- Nationwide shipping: Standard and expedited options available
- Local delivery in Incline Village-Crystal Bay
- Pick up at our shop: 868 Tahoe Blvd Ste 9, Incline Village, NV 89451
I want to order custom gifts, but I just want a few. How should I place my order?
There are two ways to place an order of multiple custom gifts. You can either Create Your Own gift set and order multiple for delivery/pickup, or fill out an order intake form on the relevant Custom Gifting page. We respond to all order requests within 24 hours, Monday-Friday.
I want to order custom gifts for a wedding or event. How should I place my order?
You’re in the right place. Explore our Wedding or Events & Milestones page for more information on working with us for these types of orders. Make sure to fill out the order request form to kick things off.
