What is your lead time?
For custom orders, our lead time depends on the size of your project, product availability, and degree of customization. We have completed expedited orders of 100+ gifts in a week, but we work on a first-come, first-serve basis, so contact us for a direct quote.
We strive to get all orders placed via our online store shipped within 48 hours. Of course, if you order a large number of gifts (20+) there may be a slight delay. Please note that our alpine weather can be unpredictable, and may affect shipping.
What are your delivery options?
We have 3 delivery options:
- Nationwide shipping: Standard and expedited options available
- Free local delivery in Incline Village-Crystal Bay
- Pick up at our shop: 800 Southwood Blvd Ste 104, Incline Village, NV
Am I eligible for local hand delivery?
Yes, if you want the gift(s) delivered in Incline Village-Crystal Bay.
Can I buy individual products from you?
We do not ship individual products. When purchasing through our Create Your Own feature, you do have the option to purchase just one item, but you will have to select a receptacle for this item prior to adding it to your cart.
We do have individual products available for purchase at our storefront in Incline Village.
I like a gift in your Curated Collections but I want to change it a little. How can I do that?
Head over to our Create Your Own tool to select your favorite products and combine them into one gift set.
If you can’t find what you’re looking for, send us an email or call us.
I want to order custom gifts, but I just want a few. How should I place my order?
What is your return policy?
Since each gift is custom-made to order, we do not offer returns.